Thank you for shopping at Pixel Printers (pixelprinters.co.in). We take pride in delivering precision vector box dielines, 3D mockups, and high-quality offset printing. Because we offer both instant digital downloads and custom physical printing, our refund and cancellation policy is divided into two simple sections.
- Digital Products Policy (Vector Dielines & 3D Mockups)
- All Sales Are Final: Due to the immediate downloadable nature of digital vector files (.AI, .EPS, .PSD, .PDF), we generally do not offer refunds or exchanges once a file has been purchased and downloaded.
- Damaged or Corrupted Files: If you experience any technical issues opening a file, or if a download link appears corrupted, please contact our support team right away. We will gladly fix the issue, re-send a fresh file, or convert it to a format compatible with your design software.
- Duplicate Purchases: If you accidentally purchase the exact same digital file twice within a 24-hour period, please inform us with your order details. We will gladly refund the duplicate charge.
- Custom Design & Physical Printing Policy
- Order Cancellations: You may cancel a custom print or design order for a full refund ONLY if work has not yet started. Once a digital print proof is approved or the production process has officially begun at the printing press, cancellations cannot be accepted.
- Proofing Responsibility: Before we send any job to press, we provide a digital proof for your approval. Please carefully review all dimensions, flap folds, text spelling, and color placements. Pixel Printers is not responsible for errors present on artwork that was approved by the customer.
- Defective or Damaged Shipments: We inspect all printed items carefully before dispatch. However, if your physical order arrives damaged or with a clear manufacturing defect caused on our end:
- Please notify us within 7 days of delivery.
- Send clear photos or a short video showing the issue to support@pixelprinters.co.in.
- If verified, we will reprint your order at no extra charge or offer a partial/full refund depending on the situation.
- Refund Processing
Approved refunds will be processed back to your original payment method (UPI, Net Banking, or Credit/Debit Card) within 5 to 7 business days. - Need Help?
We value your business and always strive to make things right. If you ever face an issue with your order, please reach out to us directly:
- Email: info@pixelprinters.co.in
- WhatsApp / Support: Available via our contact page at pixelprinters.co.in/contact